GENERAL TERMS & CONDITIONS
BROOKS STAIRLIFTS
1. ORDER CANCELLATION/RETURN POLICY. All stairlift sales are final. No cancellation and/or return of order will be accepted once payment has been received and order has been processed.
2. INSTALLATION. Customer responsible for installation of all products purchased unless other arrangements are made. Official manufacturer’s written instructions are included with shipment. Should you have any questions regarding installation, please call THE HOME LIFT STORE at 1-800-231-8245 or contact us by email at contact@homeliftstore.com.
3. DAMAGED GOODS. If shipment arrives in a damaged condition, customer must call THE HOME LIFT STORE within 24 HOURS of receipt for damaged goods to be covered by freight insurance.
4. MANUFACTURER'S STANDARD PARTS WARRANTY. ONE (1) YEAR LIMITED WARRANTY covering all component parts. Motor and gearbox covered by warranty for period of original ownership (labor not included). Warranty begins from date of receipt of goods. Stairlift power batteries and remote batteries not included in warranty unless defective upon receipt. Warranty is not transferrable.
5. WARRANTY EXCLUSIONS. Warranty does not apply to problems arising due to improper installation, tampering, failure to properly follow installation or operating instructions, negligence, misuse, abuse, accident, fire, theft, vandalism, natural disaster, normal wear and tear, or any other reason beyond our control.
6. MAXIMUM WEIGHT CAPACITY. The maximum weight capacity of any product sold by THE HOME LIFT STORE must not be exceeded. Any and all warranties will become void if weight capacity is exceeded at any time during ownership.
7. LOCAL ORDINANCES. Compliance with local ordinances pertaining to the installation of stairlifts may be required in certain states/municipalities. Purchaser is responsible for ascertaining whether such if any ordinances exist and complying with same whether the unit purchased is installed by purchaser or a third party.
8. TECHNICAL ASSISTANCE. Free technical assistance is available only by calling THE HOME LIFT STORE at 1-800-231-8245 or contact us by email at contact@homeliftstore.com where a factory-trained technician will endeavor to diagnose the cause of the condition. Most malfunctions can be successfully diagnosed and remedied by telephone. If it is determined that a replacement part is needed, arrangements will be made for appropriate parts to be sent to customer according to the terms of the warranty in effect at the time of malfunction, after which customer is responsible for installing replacement parts.
9. THIRD PARTY SERVICE. If customer decides to consult with or hire a third party in an attempt to diagnose or correct any perceived or known problem, the customer assumes responsibility for any costs incurred. THE HOME LIFT STORE is not responsible for any costs incurred to a third party without its expressed written consent. If customer requests that a service technician be dispatched to assist with installation/service issues, customer will be responsible for any applicable charges unless other arrangements are agreed upon in writing from THE HOME LIFT STORE.
10. RAIL LENGTH. THE HOME LIFT STORE is not responsible for insufficient or excess rail sections shipped to purchaser due to improper measurement of stairway length. In the event rail shipped to customer is too short or too long due to improper measurement provided to THE HOME LIFT STORE at time of order, customer will be responsible for any additional costs incurred to obtain correct rail length.
11. FLORIDA RESIDENTS ONLY. Purchaser of a stairlift delivered to a Florida address must supply (by mail or fax) to THE HOME LIFT STORE within 30 days of receipt of stairlift a prescription or letter (copy is acceptable) from a duly licensed Florida physician indicating medical need of stairlift in order for purchaser to be exempted from Florida State Sales Tax. If the above document is not received from purchaser within 30 days of receipt of shipment, purchaser will be responsible for applicable Florida Sales Tax and billed accordingly.
12. INTERNATIONAL SHIPMENTS. Customer is responsible for any import tariffs, custom duties, taxes, customs clearance or any other charges that may be required by local authorities.
GENERAL TERMS & CONDITIONS
HARMAR VERTICAL PLATFORM LIFTS
1. ORDER CANCELLATION/RETURN POLICY. No cancellation of order will be accepted once order has been paid for and is in production. Cancellations prior to production may involve administrative charges which will be determined at time of cancellation by manufacturer and/or The Home Lift Store. Once in production, NO CANCELLATION will be accepted and the unit is payable in full. Any changes requested after production has begun will incur significant additional charges and delays in manufacturing. No returns will be accepted for any unit delivered as ordered.
2. INSTALLATION. Customer responsible for installation of all products purchased. Official written instructions are included with shipment. Should you have any questions regarding installation, please call Harmar Mobility at 1-866-351-2776.
3. DAMAGED GOODS. If any portion of shipment arrives in a damaged condition, customer must call Harmar Mobility or The Home Lift Store within 24 HOURS of receipt for damaged goods to be covered by freight insurance and/or manufacturer's warranty.
4. MANUFACTURER'S STANDARD PARTS WARRANTY. Coverage begins from date of receipt of order for ONE (1) YEAR. Customer must contact Harmar Mobility for all warranty issues. Customer responsible for removal/installation of replacement parts. Warranty is not transferable. LABOR NOT INCLUDED IN WARRANTY.
5. WARRANTY EXCLUSIONS. Warranty does not apply to problems arising due to improper installation, tampering, failure to properly follow installation or operating instructions, negligence, misuse, abuse, accident, fire, theft, vandalism, natural disaster, normal wear and tear, or any other reason beyond our control.
6. DELIVERY LOCATION. The Home Lift Store will arrange for delivery to the location indicated on the Order Confirmation. Any changes in location by customer after order has been shipped may incur an additional charge. Carriers are contracted for standard delivery service which is to the end of the customer’s driveway or may be subject to the discretion of driver. Customer with orders for lifts other than the RPL400 are responsible for removing crate from back of truck as no lift-gate service is available from carrier.
7. MAXIMUM WEIGHT CAPACITY. The maximum weight capacity of any product sold by The Home Lift Store must not be exceeded. Any and all warranties will become void if weight capacity is exceeded at any time during ownership.
8. LOCAL ORDINANCES. Compliance with local ordinances pertaining to the installation of any product sold by The Home Lift Store may be required in certain states. Purchaser is responsible for ascertaining whether such if any ordinances exist and complying with same whether the unit purchased is installed by purchaser or a third party.
9. TECHNICAL ASSISTANCE. If a problem should arise requiring technical assistance, customer must call HARMAR MOBILITY at 1-866-378-6648 where a factory-trained technician will endeavor to diagnose the cause of the condition by phone and offer instructions to remedy the issue. Installation of replacement parts, if needed, is the responsibility of customer.
10. THIRD PARTY SERVICE. If customer decides to consult with or hire a third party in an attempt to diagnose or correct any perceived or known problem, the customer assumes responsibility for any costs incurred. The Home Lift Store is not responsible for any costs incurred to a third party without its expressed written consent. If customer requests that a service technician be dispatched to assist with installation/service issues, customer will be responsible for any applicable charges unless other arrangements are agreed upon in writing from The Home Lift Store .
11. FLORIDA RESIDENTS ONLY. Purchaser of any product delivered to a Florida address must supply (by mail or fax) to The Home Lift Store within 30 days of receipt of such product a prescription or letter (copy is acceptable) from a duly licensed Florida physician indicating medical need of mobility device in order for purchaser to be exempted from Florida State Sales Tax. If the above document is not received from purchaser within 30 days of receipt of shipment, purchaser will be responsible for applicable Florida Sales Tax and billed accordingly. A reseller’s tax exempt certificate is acceptable in lieu of above.
12. INTERNATIONAL SHIPMENTS. Customer is responsible for any import tariffs, custom duties, taxes, customs clearance or any other charges that may be required by local authorities.
GENERAL TERMS & CONDITIONS
STAIRLIFTS & CARGO LIFTS
1. ORDER CANCELLATION/RETURN POLICY. All stairlift and cargo lift sales are final. No cancellation and/or return of order will be accepted once payment has been received and order has been processed.
2. INSTALLATION. Customer responsible for installation of all products purchased unless other arrangements are made. Official manufacturer’s written instructions are included with shipment. Should you have any questions regarding installation, please call THE HOME LIFT STORE at 1-800 231-8245 or contact us by email at contact@homeliftstore.com.
3. DAMAGED GOODS. If shipment arrives in a damaged condition, customer must call THE HOME LIFT STORE within 24 HOURS of receipt for damaged goods to be covered by freight insurance.
4. MANUFACTURER'S STANDARD PARTS WARRANTY. Coverage begins from date of receipt of order for ONE (1) YEAR on all component parts. Customer responsible for removal/installation of replacement parts. Warranty is not transferable. LABOR NOT INCLUDED.
5. WARRANTY EXCLUSIONS. Warranty does not apply to problems arising due to improper installation, tampering, failure to properly follow installation or operating instructions, negligence, misuse, abuse, accident, fire, theft, vandalism, natural disaster, normal wear and tear, or any other reason beyond our control.
6. MAXIMUM WEIGHT CAPACITY. The maximum weight capacity of any product sold by THE HOME LIFT STORE must not be exceeded. Any and all warranties will become void if weight capacity is exceeded at any time during ownership.
7. LOCAL ORDINANCES. Compliance with local ordinances pertaining to the installation of stairlifts and/or cargo lifts may be required in certain states/municipalities. Purchaser is responsible for ascertaining whether such if any ordinances exist and complying with same whether the unit purchased is installed by purchaser or a third party.
8. TECHNICAL ASSISTANCE. If a problem should arise requiring technical assistance, customer must call Harmar Mobility at 1-866-351-2776 where a factory-trained technician will endeavor to diagnose the cause of the condition by phone. If it is ascertained that a replacement part is needed, arrangements will be made for appropriate parts to be sent to customer according to the terms of the warranty in effect at the time of malfunction, after which customer is responsible for installing replacement parts.
9. THIRD PARTY SERVICE. If customer decides to consult with or hire a third party in an attempt to diagnose or correct any perceived or known problem, the customer assumes responsibility for any costs incurred. THE HOME LIFT STORE is not responsible for any costs incurred to a third party without its expressed written consent. If customer requests that a service technician be dispatched to assist with installation/service issues, customer will be responsible for any applicable charges unless other arrangements are agreed upon in writing from THE HOME LIFT STORE.
10. RAIL LENGTH. The Home Lift Store is not responsible for insufficient or excess rail sections shipped to purchaser due to improper measurement of stairway length. In the event rail shipped to customer is too short or too long due to improper measurement provided to THE HOME LIFT STORE at time of order, customer will be responsible for any costs incurred to obtain correct rail length.
11. FLORIDA RESIDENTS ONLY. Purchaser of any mobility lift delivered to a Florida address must supply (by mail or fax) to THE HOME LIFT STORE within 30 days of receipt of lift a prescription or letter (copy is acceptable) from a duly licensed Florida physician indicating medical need of a mobility lift in order for purchaser to be exempted from Florida State Sales Tax. If the above document is not received from purchaser within 30 days of receipt of shipment, purchaser will be responsible for applicable Florida Sales Tax and billed accordingly.
12. INTERNATIONAL SHIPMENTS. Customer is responsible for any import tariffs, custom duties, taxes, customs clearance or any other charges that may be required by local authorities.
